Privacy Policy

EFON LIMITED, doing business as EFON-eSIM, a company based in Hong Kong (“EFON-eSIM”), prioritizes the security of personal information and the privacy of its users. This Privacy Policy (“Policy”) explains how we collect, use, and protect information when you use our website at https://efon.io/esim (“Site”) and our mobile and web applications (“Product”) to access our services (“Service”). Personal information refers to data that can identify or contact an individual, such as your name, address, email address, phone number, and other non-public information. By using the Product and Service, you agree to the EFON-eSIM Privacy Policy and the Terms of Use. If you do not agree with the Policy or Terms, you should not use the Product and/or Service.

EFON-eSIM may update this Policy occasionally without notice. Any changes will be posted at https://efon.io/esim/privacy and will be effective upon publication. It is your responsibility to review the Policy periodically to stay informed of any modifications. Continued use of the Product and Service after the publication of any amendments signifies acceptance of the updated Policy. If you do not agree with the changes, you may terminate your relationship with EFON-eSIM. If there are any significant changes to this Policy, we will notify you by email or as required by applicable law. If you have any questions, please contact us at support@efon.io.

Collecting, Using, and Sharing Your Personal Information

EFON-eSIM collects personal information as you interact with the Product, Services, and Site. We strive to collect only necessary information and provide means for you to rectify and delete information that is no longer needed for its intended purposes.

• Types of Personal Information EFON-eSIM Collects

EFON-eSIM collects personal information about current, prospective, and former users, visitors, and guests through:

• Information You Provide: This includes information provided during interactions with the Product, Services, and Site, such as registration, surveys, and customer support. We collect information when you register, sign in, and use our Product and Service, including your email to send important updates and payment confirmations. You can also opt-in to receive information about special offers and bonuses.
• Information Collected Automatically: We may collect information automatically through the Product, Services, and Site using methods like web analysis and technologies, including IP addresses, cookie identifiers, mobile advertising identifiers, location data, browser type, operating system, internet service provider, mobile carrier, pages visited before and after using the Site, visit date and time, time spent on each page, links clicked, and actions taken on the Site. This data helps us analyze trends, maintain security, and prevent fraud. EFON-eSIM does not store bank card data; card information is securely processed by our payment system. You can choose to use the same card for subsequent payments without re-entering details.
• Information from Third-Party Services: We may supplement your information with data from third-party services to verify the information you provide, enhance communication, and detect fraud and other illegal activities.
• Cookies and Tags

EFON-eSIM and third-party providers may use cookies, mobile device identifiers, and other technologies to automatically collect information through the Product, Service, and Site. Cookies help operate the Product, collect activity information, and provide targeted ads and content. You consent to the use of cookies by using the Product, Service, and Site. You can control cookies and similar technologies using browser tools and settings. Pixel tags may be used on the Site to track user actions and measure marketing campaign performance.

• Analytics Information

EFON-eSIM may use Google Analytics analytics to collect and analyze trends regarding Site visitor behavior. These services help us understand user characteristics and activities. You can opt out of data collection by these services through their respective opt-out options.

• The Purposes of Processing

EFON-eSIM collects personal information to:

• Provide Services: We use registration and account data to sign you up for the Product, create your user account, process payments, provide customer service, and respond to requests.
• Improve Services: We use logs and usage information to understand network behavior, detect technical issues, and improve services.
• Process Payments: We use information to process payments securely through third-party providers.
• Personalize Services: We use information collected through cookies and similar technologies to show personalized ads and content.
• Prevent Fraud: We use information to detect and investigate fraud, security breaches, and illegal activities.
• Communicate with You: We use information to contact you for maintaining the Product, complying with communication preferences, and providing updates about EFON-eSIM services.
• Legal Compliance: We may use information as required by law or as otherwise described in this Policy.
• Sharing of Personal Information

EFON-eSIM may share personal information with trusted partners, including payment processors, analytical services, customer support, hosting services, and others. These partners are required to protect your personal data and comply with relevant laws. Personal information may also be disclosed to law enforcement or government agencies as required by law or to address legal liabilities. In the event of a business transition, such as a merger or acquisition, personal information may be transferred as part of the assets.

Children’s Privacy

The Site, Product, and Service are restricted to individuals over 16 years of age (or 13 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If you learn that your child has provided personal information without your consent, please contact us, and we will take steps to delete the information and terminate the account.

Data Retention Periods

We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by law. Upon account deactivation, we minimize the personal data kept to comply with legal obligations or other legal reasons.

Security

We take precautions to protect personal information with physical, electronic, and procedural safeguards. While we strive to protect your data, no transmission method over the internet or electronic storage is 100% secure.

Geographical Area of Processing

Your information may be transferred, processed, and stored in Hong Kong, Germany, or other countries where EFON-eSIM or its affiliates maintain facilities. Information collected within the EU/EEA may be transferred outside the EU/EEA with appropriate safeguards in place.

Rights of Users from the EU/EEA

Users from the EU/EEA have rights regarding their personal information, including access, rectification, erasure, restriction, objection, and data portability. If you wish to exercise these rights, please contact us. Our legal basis for processing personal information includes fulfilling contractual obligations, complying with legal requirements, and legitimate interests.

Contact Us

If you have any questions about our Privacy Policy, please contact us at support@efon.io.